Customer policies

Shipping

We ship to all 50 US states, Washington, DC, Puerto Rico and Guam. We do not ship to American Samoa, the Northern Mariana Islands, the US Virgin Islands or the US Minor Outlying Islands. Standard shipping is $10 per order for merchandise subtotals below $120 and free at $120 or more, before tax. One shipping fee covers an order even when it includes products from different suppliers.

AbilityMade collects customer payments through Stripe, coordinates orders and pays suppliers’ shipping fees. Independent artists and suppliers ship directly to customers. Products in an order may arrive in separate packages. Contact AbilityMade for shipping, tracking or delivery questions.

Cancellations, damage and refunds

After purchase, we do not accept voluntary order cancellations. This does not limit cancellation or refund rights required by applicable law, including shipping delays. We will provide legally required delay notices and cancellation/refund options.

If a product arrives damaged, contact AbilityMade with your order reference and photographs showing the damage and, where relevant, the packaging. We will evaluate the issue and provide an appropriate refund when justified, consistent with applicable consumer rights. Inability to provide photographs does not remove statutory rights. Refunds are handled manually through Stripe.

Contact AbilityMade before sending any return: return addresses differ by supplier. For returns, incorrect or missing items, or other order issues, email us for assistance. Nothing in this policy limits applicable consumer rights.

Privacy

AbilityMade uses information you provide to process orders, arrange delivery, answer inquiries and send newsletters when you subscribe. This can include your name, email, delivery address, purchased items, payment references and status, and correspondence. We share the relevant items and delivery information needed by suppliers and carriers fulfilling your order.

Stripe hosts payment collection. AbilityMade’s order system stores payment references and status, not full card numbers or security codes. Railway hosts the website and order data; Resend supports newsletters and email services. These providers may also process technical information to operate and protect their services.

Browser local storage retains your cart and supports checkout retry protection. Clearing it does not cancel or refund a payment. To ask about your information or request access, correction or deletion, contact AbilityMade. Newsletter subscription is optional; unsubscribe through marketing emails or contact us.

Customer support

Email AbilityMade@gmail.com in English or Chinese. Include your order reference and a brief description. AbilityMade coordinates questions about payments, suppliers, split shipments, returns and missing or damaged packages. Do not email card numbers, security codes, passwords or identification documents.

顾客政策

配送

配送范围为美国全部 50 州、华盛顿特区、波多黎各及关岛。不配送美属萨摩亚、北马里亚纳群岛、美属维尔京群岛及美国本土外小岛屿。税前商品小计未满 $120 时，每笔订单标准运费为 $10；满 $120 或以上免标准运费。即使商品来自不同供应商，一笔订单也只收取一次运费。

AbilityMade 通过 Stripe 收取顾客款项、协调订单并支付供应商运费。独立艺术家及供应商直接向顾客发货。同一订单的商品可能分包送达。如有发货、物流或配送问题，请联系 AbilityMade。

取消、损坏及退款

购买后不接受自愿取消订单，但不限制适用法律要求的取消或退款权利，包括发货延误时的相关权利。我们会按法律要求提供延误通知及取消／退款选择。

商品到货时如有损坏，请联系 AbilityMade，提供订单编号及损坏照片，必要时附包装照片。我们会评估问题，并在合理情况下提供适当退款，遵守适用消费者权利。无法提供照片不会剥夺法定权利。退款由工作人员通过 Stripe 手动处理。

寄回商品前请先联系 AbilityMade：不同供应商的退货地址可能不同。退货、错发、缺失商品及其他订单问题，请发送邮件寻求协助。本政策不限制适用消费者权利。

隐私

AbilityMade 使用您提供的信息处理订单、安排配送、回应咨询，并在您订阅后发送电子通讯。这些信息可能包括姓名、邮箱、收货地址、所购商品、支付编号和状态及沟通记录。我们向履行订单的供应商及承运商提供其所需的相关商品及配送信息。

支付信息由 Stripe 托管收集。AbilityMade 的订单系统保存支付编号和状态，不保存完整卡号或安全码。Railway 托管网站及订单数据；Resend 支持电子通讯和邮件服务。服务商也可能处理运营及保护其服务所需的技术信息。

浏览器本地存储用于保存购物车及协助防止重复发起结账。清除这些数据不会取消付款或触发退款。如需了解个人信息处理情况，或申请访问、更正、删除信息，请联系 AbilityMade。电子通讯订阅为自愿行为，可通过营销邮件退订或联系我们。

顾客支持

请以中文或英文发送邮件至 AbilityMade@gmail.com，附上订单编号和简要说明。付款、供应商、分包配送、退货、包裹丢失或损坏等问题由 AbilityMade 协调处理。请勿通过电子邮件发送卡号、安全码、密码或身份证明文件。